A binding contract will only come into existence once we have received either: A signed booking form, or Payment of the deposit or full payment as specified in the invoice.
Preferred method: Bank Transfer
Online payments: Visa/MasterCard Debit or Credit Cards via our secure Sampath Bank payment gateway.
All payments must be made in Sri Lankan Rupees (LKR). Exchange rates will be based on the prevailing bank rate (approximately 1 USD = LKR 300, subject to change).
Balance payments must be made at least 21 days (3 weeks) prior to arrival. Late payments may result in cancellation of services.
The cardholder’s name must match the name on the passport and booking. Third-party payments are not permitted. The cardholder must be part of the traveling party.
We understand that plans can change. Our cancellation policy is designed to be as fair as possible to both our valued guests and our service providers,
who often require advance notice. We kindly request all cancellations be submitted in writing to our official email.
Cancellations are subject to the policies of each individual hotel or villa. However, our standard policy is as follows:
More than 30 days before arrival: Full refund (No cancellation fee)
15–29 days before arrival: 50% of total accommodation cost
Less than 14 days before arrival or No-show: 100% of total accommodation cost
Please note that some boutique hotels, villas, or peak season bookings may have stricter cancellation terms. These will be communicated at the time of booking.
More than 15 days before arrival: Full refund (No cancellation fee)
8–14 days before arrival: 50% of total ground arrangement cost
7 days or less before arrival: 100% of total ground arrangement cost
This includes transportation, chauffeur-guide services, sightseeing tours, park entrances (if prepaid), and other land services.
All eligible refunds will be processed within 14 working days of receiving the cancellation request.
Refunds will be made via the original method of payment and in Sri Lankan Rupees (LKR).
Any bank charges or currency conversion differences will be borne by the guest.
The following are non-refundable once booked:
Flights (if booked through us)
Tickets for events, activities, or attractions with strict third-party policies
Special discounted or promotional offers with “No Refund” terms
No refunds will be provided for: Early departures, Unused nights, Voluntarily missed services due to change of mind, dissatisfaction, or any other reason after arrival
We will do our best to accommodate any changes requested after booking confirmation, subject to availability and partner flexibility.
In cases where amendments are possible, a USD 25 administrative fee may apply per change.
For hotel changes, cancellation charges by the original property will apply if applicable.
We encourage clients to finalize their itineraries before travel. However, if you wish to make changes during the tour:
Hotel changes may not be possible due to strict cancellation policies (often 100%).
A nominal administrative fee of USD 25 per change may apply.
If any hotel has shortcomings, please document the issue with photographs and submit a written complaint. We will engage with the property management to resolve it professionally.
In order to meet your budget and expectations, we may recommend a mix of high-end and mid-range properties. We always strive to:
Offer honest and detailed descriptions,
Recommend where it’s worth stretching the budget and where you can save,
Encourage clients to review independent ratings (e.g. Google, TripAdvisor).
Please note that once confirmed, hotel changes may not be free of charge, especially during high season.
Due to high import duties and government levies, transportation costs in Sri Lanka are relatively higher than in some other destinations.
We work only with Sri Lanka Tourism Development Authority (SLTDA)-registered vehicles and licensed chauffeur-guides.
Beware of cheap transport offers, which often involve unlicensed guides, detours to commission-based shopping outlets, or unsafe vehicles.
Some excursions may involve long drives, uneven paths, and steep stairs. Please assess your physical capability with your guide before attempting any strenuous activity.
Not recommended for individuals with heart conditions, joint replacements, or serious mobility issues. Our guides reserve the right to suggest alternative activities such as visiting the beautiful Sigiriya Water Gardens.
Recommended: Polio, Tetanus, Hepatitis A & B
Additional: Typhoid (especially during monsoon or rural travel)
Dengue is present in Sri Lanka – use mosquito repellent especially during dawn/dusk and rainy seasons.
Consult your local travel clinic or GP at least 4–6 weeks before travel for up-to-date immunization advice.
All visitors must obtain an Electronic Travel Authorization (ETA) prior to arrival. Apply online at: https://www.eta.gov.lk
ETA fees are published on the official website.
Visas can also be obtained on arrival at Bandaranaike International Airport for an additional fee. Expect longer queues and delays.
While tipping is not mandatory, it is customary and greatly appreciated in Sri Lanka:
Chauffeurs/Guides: USD 5–20 per day depending on the quality of service
Porters, Waiters, and Hotel Staff: At your discretion
We assure you that our chauffeurs understand cultural differences and will graciously accept any tip offered.
We are not liable for any delays, changes, or cancellations caused by circumstances beyond our control, including but not limited to: natural disasters, weather conditions, political unrest, strikes, acts of terrorism, or government restrictions.
While we take every effort to ensure your safety and satisfaction, travel involves inherent risks.
We act only as a DMC/agent for accommodations, transport, and other services. We are not liable for personal injury, illness, loss, or damage sustained during your trip.
Guests are strongly advised to purchase comprehensive travel insurance covering trip cancellation, medical emergencies, and baggage loss.
Steelo Tours & Holidays
Phone: +94 777 733 113
WhatsApp: +94 774 633 113
Email: info@steelosrilanka.com
Website: www.steelosrilanka.com